Cancellation & Refund Policy
Clear and with no fine print: what happens if you cancel, change dates or do not show up.
📋 Summary
When you book you choose how to pay. Each option has its own policy:
| Item | Pay at the office | Pay online |
|---|---|---|
| Charged when booking | Nothing | Full reservation total |
| Rate | Regular | 10% below the regular rate |
| Cancellation 48 h or more before pickup | Free | 100% refund |
| Cancellation less than 48 h before, or no-show | Free | No refund |
| Date change | Free, subject to availability | One free change, subject to availability |
| Confirmation | When we approve the reservation | Instant upon payment |
🏢 Reservations paid at the office
If you choose "Pay at the office", nothing is charged in advance. You can cancel at any time at no cost.
If you do not show up at pickup time, the reservation is released with no penalty. We still ask you to let us know so we can free the car for other customers.
These reservations are paid at the regular rate when you pick up the car, with the payment methods available at the branch. The security deposit is taken at that moment on a credit card in the driver's name.
💳 Reservations paid online
Paying online locks the online rate, 10% below the regular rate, and your reservation is guaranteed immediately. In exchange, these conditions apply:
Cancellation at least 48 hours before pickup
We refund 100% of the amount paid. The deadline is counted up to the pickup date and time stated in your reservation.
Cancellation less than 48 hours before, or no-show
The amount paid is not refunded.
Alternatively, you can change your dates once at no cost, as long as you request it before the original pickup time. Subject to availability; if the new date has a higher rate, the difference is charged.
How long the online rate is held
If you choose to pay online but do not complete the payment, the online rate is held for 48 hours. After that, the reservation stays active at the regular rate and is paid at the office.
✉️ How to cancel or request a refund
-
1
Contact the branch of your reservation by email, WhatsApp or phone with your reservation code. You can also reply to your confirmation email.
-
2
We confirm the request by email and apply the policy according to how far in advance we received it.
-
3
The refund is issued to the same payment method you used (PayPal or card). It may take 5 to 10 business days to show, depending on your bank.
The date and time that count are when we receive your request, Cancún time (GMT-5).
🔁 Changes to your reservation
You can change dates, times, branch or car category before pickup, subject to availability.
If the new reservation costs more, the difference is charged. If it costs less, the difference is refunded as long as the change is requested at least 48 hours in advance.
The online rate is kept as long as the reservation remains paid.
💱 Currency & refunds
Refunds are issued for the exact amount charged and in the same currency as the charge.
Exchange-rate variations or fees applied by your bank or PayPal between the charge and the refund are outside EasyWay's control and are not compensated.
⚠️ Special cases
- Delayed or cancelled flight: let us know as soon as you can. We adjust the pickup time at no cost and, if the airline cancels your trip, we review your case with flexibility.
- Early return: if you return the car before the contracted date, unused days are not refunded.
- Force majeure (hurricane, airport closure, health emergency): we reschedule at no cost or issue a refund, whichever you prefer.
- The security deposit is not part of the rental payment: it is taken at the office when the car is delivered and released on return, as set out in the Terms & Conditions.
📞 Contact
For cancellations, changes or refunds, contact the branch of your reservation:
Cancun
- Phone: 52 998 886 2464
- Toll-free from USA & Canada: 1 877 640 32 79
- WhatsApp: 5219981255280
- Email: easyway@easywayrentacar.com
This policy applies to reservations made on our websites and with our assistant Eva. The version in force at the time of booking applies. The rest of the rental conditions are in our Terms & Conditions.
